Bos en Lommerplein 270-300, Amsterdam, the Netherlands
+31 (0) 6 29 59 13 41

Reliable & Fast Customer Support

'We provide text-based customer support for your cryptocurrency enabled platform.'


Support agents at Yellow City are expertly trained for each platform they work with, and every currency they will encounter. Rest assured that the quality of the support  yor customers receive is rivalled to none.


Your customers are our number one priority, which is why our support agents are available 24/7. The result of in depth trainings is that our support agents are knowledgeable about all things payment & cryptocurrency related.


With an average response time of approximately 15 minutes per support ticket, largely due to our agents working remotely from their mobile phones, never leave your customers waiting in frustration for help.

About us

Your customers are our first priority.

We organise a team of mobile support agents, expertly selected and trained to deal with any customer support related issues that they encounter when dealing with cryptocurrencies.

We love helping people and believe that customer support is integral to any business, but especially when it comes to cryptocurrencies. We will help your customer feel comfortable, happy and secure when dealing with any issues that they may encounter (or even when they just need some advice!). We provide quality customer support and thrive on getting good feedback from the customers we deal with. We will keep learning & developing in order to make your customers happy.

Management Team

Gaël Tims

Co-Founder & CEO

“Customers need to feel comfortable and supported during any process dealing with cryptocurrencies, it is what will define the future of the sector”

Quint Pieters

Co-Founder & CTO

“Never speak to a text-based chat robot again, real support is text support through a human. We know the difference.”

Contact us

Reach out to us through the contact form below, and we will be in touch as soon as possible.